Terms And Conditions

Payment Details

• At the time of the reservation, the first night will be taken as a deposit for the reservation.
• The deposit will be deducted from your bill.
  
• All keys have to be returned to reception at check out.
  
• Balmoral House Hotel reserves the right to charge a minimum of £15.00 for non returned keys.
  
• Car parking is charged at £15 per day.
  

Cancellation Policy

• Cancellations can be made up to 7 days before the check in date, and will result in a £30.00 bank change / administration fee.
  
• The first night's deposit will be refunded, minus £30.00.
  
• Cancellations made in less than 7 days prior to the check in date, will result in the loss of the deposit.
  

Non Availability

Balmoral House Hotel will only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Arrival And Departure

Your accommodation is available to you from 14:00pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 11:00am on the day of departure, unless otherwise arranged.

Damages And Breakages

You are responsible for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. Balmoral House Hotel does not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant.

Liability

Balmoral House Hotel does not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Groups And Parties

Although Balmoral House Hotel openly welcome family and friend parties to enjoy our beautiful surroundings, Stag/hen parties and night club goers are strictly forbidden. If this is not disclosed when booking, Balmoral House Hotel reserves the right to refuse accommodation with a non-refund policy.

Pets

Balmoral House Hotel does not accept pets.

Data

All credit card transactions are done off-site securely using our booking agent - Booking Button. Balmoral House Hotel executes appropriate protection of all personal information.